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Apple sends misguided emails canceling trade-ins already processed

For some unusual motive, some customers who used a trade-in towards the acquisition of a brand new iPhone mannequin are receiving emailed notifications that their trade-ins have been cancelled though they have been processed months in the past. In accordance with a tweet from an “X” subscriber named Quinn (by way of MacRumors), he acquired the e-mail which has a heading from the iPhone Improve Program and in huge print, the e-mail says, “We by no means acquired your iPhone.” It goes on to say, “Since you did not trade-in your iPhone, we’re unable to finish the trade-in course of. The related mortgage on this iPhone will resume.”
Quinn’s tweet, which features a screenshot of the e-mail together with different pictures, reveals that the trade-in of his iPhone 14 Professional was accomplished. Along with displaying the pictures, Quinn wrote, “No however truly what’s going on @Apple@AppleSupport? I received an e-mail saying my trade-in from September was canceled and your Apple Retailer app is displaying that too in a single place, however not all over the place. Receipt of returned iPhone 14 Professional is beneath. I feel there’s been a glitch.”

Others who traded-in an iPhone towards the acquisition of a brand new iPhone 15 collection mannequin additionally acquired comparable emails from Apple. Most of them had despatched within the gadget that they traded-in to Apple in September greater than seven months in the past. The Apple prospects who acquired this e-mail both handed of their older gadget in particular person at an Apple Retailer or shipped the telephone on to the tech large.Β 

Apple requires {that a} gadget being traded-in be despatched to the corporate by the client inside 14 days after he/she receives the brand new iPhone. With these emails being acquired now by prospects who despatched of their trades beginning in mid-September, it absolutely seems like one thing went haywire on the tech large’s finish. If you happen to acquired one among these emails, just remember to nonetheless have some proof that Apple acquired and credited you for the trade-in.

We’d anticipate Apple to challenge a press release about these misguided emails fairly quickly.

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