T-Cell TPR rep writes us to validate our article

T-Cell has large plans for its T-Life app

The T-Life app, the bane of a T-Cell rep’s existence

As soon as the brand new machine is opened, the client’s private knowledge is loaded on the alternative telephone so the T-Life app could be put in and the transaction for the brand new telephone could be run by way of the app.

As preposterous as this all sounds, I acquired an e mail this afternoon from a rep who works within the Midwest for a T-Cell Licensed Retailer. He has been working there for a couple of yr and desires to stay nameless, so I’ll, after all, honor that want. He stated that about 7 months in the past, T-Cell began pushing the T-Life app on reps, and he calls it “a large frustration for each single certainly one of my coworkers and most of our prospects. Our fee system has utterly modified for the more severe.”

He calls the app “utterly inconsistent” and says that even workers cannot use it appropriately. Bear in mind, that is the app that T-Cell seems able to stake its future on. A safety glitch appears to stop many reps from utilizing it on this rep’s retailer. He says, “The one issues we’re in a position to do in-store are begin up new accounts and Web service. That is mainly it.”

Within the letter, this rep says that he was instructed by a high-ranking T-Cell government to not give prospects the “T-charts” that reps give to potential prospects seeking to transfer to T-Cell from one other service. Utilizing a bit of paper or a pill, the rep attracts a “T” down the center. On the left aspect, the rep writes what the client’s present plan prices, perks given, and ache factors. On the appropriate aspect, the rep writes what T-Cell will provide the client, together with prices, telephone promotions, perks like Netflix on us, and enhancements in protection (if any). 

T-Cell reps are usually not allowed to make use of a selected gross sales device

The thought is to make a fast “apples-to-apples” comparability so the prospect can see what the distinction is between what he has now and what he can have by switching to T-Cell. It is an amazing gross sales device, however the rep who wrote me stated that it can’t be used anymore due to a lawsuit brought about when a buyer’s month-to-month invoice was not what he was quoted on a “T-chart.” The rep wrote, “As a substitute of fixing the difficulty and being clear with their pricing, they banned us from giving prospects the T-charts and even letting them take photos of them.”