Apple sends misguided emails canceling trade-ins already processed

For some unusual motive, some customers who used a trade-in towards the acquisition of a brand new iPhone mannequin are receiving emailed notifications that their trade-ins have been cancelled though they have been processed months in the past. In accordance with a tweet from an “X” subscriber named Quinn (by way of MacRumors), he acquired the e-mail which has a heading from the iPhone Improve Program and in huge print, the e-mail says, “We by no means acquired your iPhone.” It goes on to say, “Since you did not trade-in your iPhone, we’re unable to finish the trade-in course of. The related mortgage on this iPhone will resume.”

Quinn’s tweet, which features a screenshot of the e-mail together with different pictures, reveals that the trade-in of his iPhone 14 Professional was accomplished. Along with displaying the pictures, Quinn wrote, “No however truly what’s going on @Apple@AppleSupport? I received an e-mail saying my trade-in from September was canceled and your Apple Retailer app is displaying that too in a single place, however not all over the place. Receipt of returned iPhone 14 Professional is beneath. I feel there’s been a glitch.”

No however truly what’s going on @Apple@AppleSupport? I received an e-mail saying my trade-in from September was canceled and your Apple Retailer app is displaying that too in a single place, however not all over the place. Receipt of returned iPhone 14 Professional is beneath. I feel there’s been a glitch. https://t.co/VXnpg5I13spic.twitter.com/H2LtcHwijl

— Quinn (@quinneverett) April 25, 2024

Others who traded-in an iPhone towards the acquisition of a brand new iPhone 15 collection mannequin additionally acquired comparable emails from Apple. Most of them had despatched within the gadget that they traded-in to Apple in September greater than seven months in the past. The Apple prospects who acquired this e-mail both handed of their older gadget in particular person at an Apple Retailer or shipped the telephone on to the tech large.