T-Cellular’s secret elite staff performs one other miracle

In a protracted put up on social media that might have been become a 500-page novel, a T-Cellular buyer defined that he was getting nowhere complaining to buyer assist about his invoice which apparently was late. His service was suspended and he supplied to pay $60 from his debit card or write a $236 verify from his new checking account, each of which had been rejected by T-Cellular. The latter wished a minimal cost of $138 to revive his service which he wanted to occur instantly for his job.

The final T-Cellular agent he spoke with left all the pieces the place it had been. And that is the place T-Drive stepped in. The annoyed ex-customer truly wasn’t looking for assist from T-Drive as he did not know what it was. As a substitute, he simply went on “X” to put up a rant. Out of nowhere, he acquired a message from T-Drive asking if he wanted assist. Within the message, T-Drive apologized for the way the shopper had been handled and requested for extra info which was despatched within the type of one more rant.

The following message he acquired from T-Cellular was a textual content from T-Drive stating that not solely was his account restored and in good standing, however that outdated late costs and costs had been retroactively waived leaving him with a zero stability owed. The message was signed by Johnathan Hemphill who lists himself as an “Elite Knowledgeable” for T-Cellular on LinkedIn.