Replace from Might 27, 2025:
T-Cellular tells us that the device, which is now rolling out, is meant to assist it with any points which will crop up. The corporate has assured us that the device can not view or entry any private data and will be disabled.
To assist us give clients who use T-Life a smoother expertise, we’re rolling out a brand new device within the app that can assist us rapidly troubleshoot reported or detected points. This device information actions inside the app solely and doesn’t see or entry any private data. If a buyer’s T-Life app presently helps the brand new performance, it may be turned off within the settings beneath preferences.
—T-Cellular spokesperson, Might 2025
The unique story from Might 26, 2025 follows under:
Many T-Cellular clients weren’t notably blissful about being compelled into utilizing T-Life, which is the go-to app for nearly all the things. And now, clients could have found one more reason to not just like the app.
If you’re a T-Cellular person, it is just about obligatory to make use of T-Life. The app is required even for in-store transactions and also you is perhaps turned away from shops if you do not have the app in your cellphone. Some customers additionally complain that the app is buggy and never simple to make use of. One other factor that annoys many shoppers is that the app shows advertisements. And now, clients have come throughout another red flag.
The T-Life app encompasses a screen recording tool that is toggled on by default. Because the title implies, the device information your display screen while you’re utilizing the app. T-Cellular says it makes use of the recordings to investigate how you employ the app and enhance your expertise.
T-Life’s display screen recording device information your display screen. | Picture Credit score – Reddit person Outstanding-Cancel862
It is not clear whether or not the toggle has all the time existed, however, in any case, it is solely now that most individuals have turn out to be conscious of it and as anticipated, there’s been some blowback.
—Ok_Theory5606, Reddit person, Might 2025
Whereas T-Cellular does allow you to decide out of the setting, maybe it might need been a greater concept if it labored the opposite method round.
Because the function does not document your exercise exterior of the app, some folks could not thoughts it. Additionally, contemplating T-Cellular now needs clients to do all the things on their very own utilizing the app, the device is sensible, contemplating it is going to permit customer support representatives to assist those that are struggling. The function will allow them to see how you’re utilizing the app and help you should you get caught.
Apparently, the function will principally solely be utilized by retailer representatives that can assist you with the improve course of.
Some customers additionally declare that the function kicks in while you shake your cellphone whereas utilizing the app while you encounter an error. Doing this sends a screenshot to T-Cellular in order that it will possibly repair the problem.
There are two causes that I do know of. It’s for customer support to have the ability to share your display screen and allow you to with upgrades or different issues within the app to allow them to see what you are seeing. It is usually for the suggestions device. For those who encounter an error within the app should you shake your cellphone it takes a screenshot and sends it while you report an error. I’ve really used that and seen instant fixes when encountering a this web page won’t load or one other error.
—Comprehensive_Bat973, Reddit person, Might 2025
The underside line is that there is not essentially something inherently fallacious in regards to the function. T-Cellular appears to have deployed it to enhance the app. Nevertheless, it might need been a greater concept to inform clients in regards to the function first and make it opt-in.
We have now contacted T-Cellular for clarification and will replace the story when now we have a response.
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