Buyer leaves AT&T for T-Cell after spending an hour making an attempt to drop one line

AT&T rep fought tooth and nails to forestall a subscriber from canceling a line”

Each time the shopper made it clear that he didn’t need to do something however cancel the road, the rep got here again with one thing to supply. At one level, the shopper informs the rep, “Are you able to please go forward and assist me cancel that line? My lunch break is sort of over.” Different occasions the subscriber needed to sort, “Plz god cancel it,” and “I did not know I have to repeat cancel the road for 17 minutes.”

“The rep may not have totally acknowledged what a problem he was turning this into, however he did write, “I’m so sorry for the inconvenience, nevertheless I need to make you conscious of one of the best choices and one of the best provides.” The rep additionally instructed, even after the shopper implored him to cancel the road, that the subscriber’s greatest wager was to droop the account. The client needed to proceed the textual content dialog throughout a piece assembly. Quickly, the reside chat had hit the 30-minute mark.

“Are you able to consider any mates or household that would profit from utilizing this line for his or her telephone, sensible watch, or one other gadget,” requested the AT&T rep. Now at this stage, you must give the shopper some credit score for having some endurance and never demanding to talk to a supervisor. He mentioned that he would not reply any questions until it needed to do with the cancellation of the road.

AT&T ended up shedding extra than simply the one line that the shopper requested by cancelled

AT&T, and all the different majors, want to inform their customer support reps that the shopper is at all times proper and {that a} rep mustn’t stand in the best way of permitting a buyer to cancel service.