AT&T mounted the software program glitch that knocked out 911 for some wi-fi customers

What that you must know

• AT&T had a software program glitch that disrupted service and 911 calls in a number of cities.
• Downdetector noticed a spike in outage studies round 5:00 PM PST, although AT&T mentioned it had mounted the problem.
• Particulars on the precise impression and outage period weren’t clear, however incidents had been dropping by 10:00 PM ET.

---

Late Tuesday, many AT&T clients confronted a service disruption whereas making an attempt to attach, which additionally affected 911 providers in a number of cities. AT&T attributed the problem to a software program glitch however has since resolved it.

There was a serious 911 outage nationwide, with an enormous spike in studies popping up on Downdetector round 5:00 PM PST.

An AT&T spokesperson instructed CNN that the community provider had mounted a software program glitch that affected some clients’ connections.

“We apologize for the inconvenience, and we respect our clients’ endurance as we labored to resolve this subject,” the spokesperson added.

The outage didn’t have an effect on everybody, only a portion of AT&T’s consumer base, in response to the spokesperson. On Tuesday night, police in Pinole, California, warned on social media that some AT&T wi-fi customers might need bother calling 911, however landlines and different carriers weren’t affected.

In Florida, Seminole County’s X account mentioned a 911 service disruption on Tuesday night time. The native authorities suggested residents to make use of a non-emergency quantity for pressing points till issues had been mounted.

Downdetector’s report confirmed that Dallas, Charlotte, Los Angeles, Houston, Chicago, and New York Metropolis had essentially the most AT&T service disruptions within the final 24 hours, as per CNN’s report.

Particulars on what number of clients had been affected and the way lengthy the disruption lasted weren’t accessible. Nevertheless, by 10:00 PM ET, Downdetector confirmed that the variety of reported incidents was dropping shortly.

This outage comes proper after AT&T’s $950,000 settlement with the Federal Communications Commission over a 911 outage from August 2023.